Pre-order terms

These Reservation Terms were last updated on 1 September 2026.

1. Scope and Application

1.1 Terms. These Reservation Terms (these "Terms") and our privacy policy located at masehome.no/privacy (the "Privacy Policy") apply to all reservations submitted by you to MASE Home AS ("MASE", "we", "us" or "our") for The Box (the "Product") through the website located at masehome.no (the "Site"). References to "you" or "your" mean the individual placing the reservation. By placing a Reservation you agree to be bound by these Terms effective as of the date of your Reservation. By accepting these Terms you represent that you have read and consent to the Privacy Policy in addition to these Terms.

1.2 The Company.

MASE Home AS

Organisation number: 932 732 505

Gaustadalléen 21, 0349 Oslo, Norway

support@masehome.no

2. The Reservation

2.1 Reservation and Deposit. To place a reservation (a "Reservation") you must pay the deposit indicated on the Site (the "Deposit") and provide all information requested on the reservation form. The Product is for your personal, domestic use only, and you are not permitted to resell or transfer the Product, or your Reservation, to any third party.

2.2 Nature of the Reservation. The Deposit is a refundable reservation payment. It is not a purchase of the Product, it does not constitute an order, and it does not transfer title to any goods to you. No contract of sale is formed between us until you complete an order in accordance with section 4.

2.3 Allocation. A Reservation secures a numbered place in the production batch identified on the Site, and priority access to the launch price stated on the Site, subject to the quantities stated there. Places are allocated in the order in which Reservations are received. Reservation holders are offered the launch price before it is offered to the general public.

2.4 Notices. We will send notices concerning your Reservation to the email address you provide when placing it. You must notify us of any change to that address.

3. Refunds and Cancellation

3.1 Right to cancel. You may cancel your Reservation and obtain a full refund of the Deposit at any time until the Product is delivered to you. No reason is required. The Deposit is not forfeited in any circumstances.

3.2 How to cancel. Contact us at support@masehome.no, or reply to any message from us. We will confirm the cancellation and refund the Deposit within 14 days to the payment method used to pay it. If a refund to that payment method is not possible, for example because the payment processor's refund window has expired or the card is no longer valid, we will contact you to arrange an alternative method of refund such as a bank transfer.

3.3 Cancellation by us. We may cancel your Reservation at any time. If we do, or if we decide not to produce the Product, we will refund the Deposit in full without any action being required from you.

4. Completing Your Order

4.1 Order Invitation. We will notify you in advance of the launch date and will send you a private link when the Product becomes available to order (an "Order Invitation").

4.2 Crowdfunding platform. The launch will be conducted on the third party crowdfunding platform identified on the Site. Where you order through that platform, that platform's terms apply to your pledge in addition to these Terms, payment is collected by that platform on the terms it publishes, and if the campaign does not reach its funding goal no payment is taken and the Product is not produced. In that event we will refund the Deposit in full under section 3.3.

4.3 Application of the Deposit. The Deposit is credited against the price of the Product, so that you pay only the balance.

4.4 Expiry of priority. Your priority access and the launch price are available only for the period and in the quantities stated in the Order Invitation. If you do not complete your order within that period, your priority and the launch price lapse and you may purchase the Product at the price then in effect. Your Deposit does not lapse. It remains refundable under section 3, or may be applied to a later purchase, at your option.

5. Product in Development

5.1 Delivery estimate. The Product is in development and is not in production. The estimated delivery period is stated on the Site. That period is an estimate and not a guaranteed delivery date. By placing a Reservation you agree that delivery is expected within that period and not within 30 days of your Reservation. If the estimate changes we will inform you, and you may cancel under section 3 at that time or at any other time.

5.2 Specifications. Specifications, illustrations, dimensions, performance data and renderings published by us represent our current design intent and are intended as a general illustration of the Product. Details may change as engineering, testing and certification are completed. Where a change materially affects the Product you have reserved, we will inform you and you may cancel under section 3.

6. Price and Payment

6.1 The Deposit and value added tax. The Deposit is a refundable reservation payment and is not consideration for a supply of goods. No value added tax is charged on it.

6.2 Value added tax on your order. Value added tax is determined when you complete an order and depends on the delivery destination, as rates differ between Norway and each member state of the European Union. The total payable, including any applicable value added tax and any delivery charge, is shown to you before you confirm your order. The Deposit is applied in full, gross, against that total.

6.3 Revisions. Prices, quantities and specifications shown on the Site may be revised at any time prior to your completion of an order.

6.4 Payment processing. Deposits are processed by Stripe. Card details are provided directly to Stripe and are not seen or stored by us.

7. Consumer Rights

7.1 Statutory rights. Nothing in these Terms limits or excludes your mandatory rights as a consumer.

7.2 Right of withdrawal. Separately from section 3, if you are a consumer in the European Union or Norway you have a statutory right to withdraw from a completed purchase within 14 days of receiving the Product, under the Consumer Rights Directive and the Norwegian Right of Withdrawal Act. The withdrawal form and instructions will be supplied with your order.

8. Territory

Reservations are accepted for delivery addresses in the member states of the European Union and in Norway.

9. Personal Data

We process the information you provide in order to administer your Reservation and to contact you regarding the Product. See the Privacy Policy for further detail, including the recipients of personal data and how to exercise your rights.

10. Changes to These Terms

We may amend these Terms. Amendments apply only to Reservations placed after the amendment takes effect. We will update the date above and, where a change is material, notify existing Reservation holders by email.

11. Governing Law and Disputes

These Terms are governed by Norwegian law. If you are a consumer, this does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence.

Please contact us first in the event of a dispute, as we would prefer to resolve it directly. If we cannot reach a resolution, consumers in Norway may bring the matter to Forbrukerrådet (the Norwegian Consumer Council) for mediation and, where mediation does not resolve it, to Forbrukerklageutvalget (the Norwegian Consumer Disputes Commission). Consumers resident in the European Union may contact the European Consumer Centre in their country of residence, or an alternative dispute resolution body competent in their jurisdiction.