Deposit Terms

These Deposit Terms were last updated on 23 September 2026.

1. Scope and Application

1.1 Terms. These Deposit Terms (these "Terms") and our privacy policy located at masehome.no/privacy (the "Privacy Policy") apply to all deposits paid by you to MASE Home AS ("MASE", "we", "us" or "our") to reserve a MASE Bed (the "Product"). References to "you" or "your" mean the individual paying the deposit. By paying the deposit invoice you agree to be bound by these Terms, effective as of the date of payment, and confirm that you have read the Privacy Policy.

1.2 The Company. MASE Home AS, organisation number 932 732 505 MVA, Gaustadalléen 21, 0349 Oslo, Norway, support@masehome.no.

2. The Deposit

2.1 Amount and payment. The deposit is the amount stated on the invoice we send you (the "Deposit"). It is paid by bank transfer to the account stated on the invoice, by the due date stated on the invoice. Your reservation takes effect when we have received the Deposit (a "Reservation").

2.2 Nature of the Deposit. The Deposit is an advance payment towards the purchase of a Product. It reserves your place in a production batch. It is not an order, and no binding contract of sale is formed between us until an Order Confirmation is issued under section 4.

2.3 Production batches. The Product is made to order in Italy and produced in batches. A batch is started when it has reached the minimum number of orders required for production. Places in a batch are allocated in the order in which Deposits are received.

3. Cancellation Before Order Confirmation

3.1 Cancellation by you. You may cancel your Reservation at any time until an Order Confirmation has been issued under section 4. No reason is required, and the Deposit is refunded in full.

3.2 Cancellation by us. We may cancel your Reservation at any time until an Order Confirmation has been issued, for example if a batch does not reach the minimum number of orders, if the placement check in section 4.1 shows that the Product is not suitable for your home, or if we decide not to produce the batch. If we cancel, the Deposit is refunded in full without any action being required from you, other than giving us the bank account for the refund.

3.3 How to cancel and refund. To cancel, email support@masehome.no or reply to any message from us. We will confirm the cancellation in writing, issue a credit note, and refund the full Deposit, including value added tax, within 14 days to the bank account you give us. No fees or charges are deducted.

4. Completing Your Order

4.1 When your batch is ready. When your batch is ready to go into production, we will contact you to finalise your order. This includes your choice of textiles and finishes, a placement check of the room where the Product will stand, and the arrangements for delivery and installation.

4.2 Offer. We will then send you a written offer stating the final price, your chosen specification, delivery and installation, the estimated delivery date and the deadline for accepting the offer (the "Offer").

4.3 Your choice. Before the deadline you may either (a) accept the Offer and pay the balance, or (b) decline the Offer, in which case your Reservation is cancelled and the Deposit refunded in full under section 3.3. If we have not heard from you by the deadline, we may cancel your Reservation and refund the Deposit in full.

4.4 Order Confirmation. A binding contract of sale is formed when you have accepted the Offer and we have confirmed your order in writing (the "Order Confirmation"). Production of your Product is started after the Order Confirmation.

4.5 Application of the Deposit. The Deposit is credited in full against the price of the Product, so that you pay only the balance.

5. After Order Confirmation

5.1 Made to order. The Product is produced to your specifications after the Order Confirmation. From that point the Deposit and any balance paid are no longer refundable under section 3.

5.2 Cancellation after Order Confirmation. If you cancel after the Order Confirmation, we are entitled to compensation for the costs and loss we incur as a result, to the extent permitted by the Norwegian Consumer Purchases Act (forbrukerkjøpsloven). Because the Product is made to your specifications, this may amount to the full price once production has started.

5.3 Right of withdrawal. The statutory right of withdrawal does not apply to goods made to the consumer's specifications (Norwegian Right of Withdrawal Act, angrerettloven § 22 c). This does not affect your right to cancel free of charge before the Order Confirmation under section 3.

6. Consumer Rights

Nothing in these Terms limits or excludes your mandatory rights as a consumer, including your rights under the Norwegian Consumer Purchases Act in the event of delay or defects.

7. Personal Data

We process the information you provide in order to administer your Reservation, prepare your Offer and contact you regarding the Product. See the Privacy Policy for further detail, including the recipients of personal data and how to exercise your rights.

8. Governing Law and Disputes

These Terms are governed by Norwegian law. If you are a consumer, this does not deprive you of the protection afforded by mandatory provisions of the law of your country of residence.

Please contact us first in the event of a dispute, as we would prefer to resolve it directly. If we cannot reach a resolution, consumers in Norway may bring the matter to Forbrukerrådet (the Norwegian Consumer Council) for mediation and, where mediation does not resolve it, to Forbrukerklageutvalget (the Norwegian Consumer Disputes Commission). Consumers resident in the European Union may contact the European Consumer Centre in their country of residence.